Our Commitment
At First TransPennine Express we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our priority.
Secure Station Scheme
We continually look to improve security at our train stations by:
- CCTV recording
- Regular patrols
- Better lighting
- Swift removal of grafitti
- Consistent staff vigilance
- Ongoing staff training
- Help points with direct access to our Control Room
Information regarding the service you can expect to receive from us, and what we will do if things go wrong. It describes the high standards we have set ourselves, and the levels of compensation we will pay if we fail to achieve our targets.
Latest information on punctuality and reliability on each of the three First TransPennine Express lines.