Home > About FTPE > Our Commitment Our Commitment
At First TransPennine Express we are dedicated to providing you with the best possible service. The following pages set out our commitment to our customers, as well as reporting on our performance to date.
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Passenger's Charter
Information regarding the service you can expect to receive from us, and what we will do if things go wrong. It describes the high standards we have set ourselves, and the levels of compensation we will pay if we fail to achieve our targets.
Recent Performance
Latest information on punctuality and reliability on each of the three First TransPennine Express lines.
Corporate Social Responsibility
First TransPennine Express takes its wider role very seriously. We appreciate that as a train operator we are not just a business but a part of the community.
Environment
Everyone has a responsibility to leave the planet in as good a shape as is possible for future generations. We are increasingly seeing the effect of climate change on the world around us and it is up to all of us to take action to reduce the impact we have on our environment.
