Contact Us

We are committed to delivering the highest standards of safety, performance and customer care. To help us achieve and maintain service excellence we welcome your comments. We recognise that on occasions things do go wrong and our Passenger’s Charter explains what we will do in such circumstances. Copies of our Charter can be obtained from any First TransPennine Express train station or from the Customer Relations team.

Equally, we would like to know what you particularly enjoyed, how well our staff at our train stations and on board our trains looked after you. If one of our staff was especially helpful then feel free to let us know – and we will let them know. It all helps us to keep improving our rail service and to continue to provide you with a journey experience you will be happy to repeat.

Please use the form below to tell us what you think as we want to hear your comments. If you wish to receive a response from our customer relations team please tick the relevant box below.

Due to the recent severe weather affecting the rail network we are experiencing a higher volume than normal of customer correspondence. Your patience is appreciated during this time.

Compulsory fields are marked *.

Alternately, Your Views forms are available at our train stations.  

If you wish to claim compensation please use a compensation claim form, also available at all our train stations, so that we can process your claim as quickly as possible.

You can also contact our Customer Relations team:

Phone: 0845 600 1671

Email: tpecustomer.relations@firstgroup.com

Customer Relations
First TransPennine Express
ADMAIL 3878
Manchester
M1 9YB

Other Contact Details

National Rail Enquires
Tel: 08457 48 49 50
Web: www.nationalrail.co.uk

Transport Direct
Web: www.transportdirect.info

Traveline Public Transport Information
Tel: 0870 608 2 608
Web: www.traveline.org.uk

www.railpassengers.org.uk, www.atoc.org, www.rail-reg.gov.uk, www.networkrail.co.uk