The best way to submit your question, feedback, complaint, or request is to use our online forms.
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You can pop us a message on 07812 223 336 and we'll be happy to help.
When a Live Chat agent is available, you'll be able to see a "Chat with an Expert" tab in the bottom right side of your screen.
We also have a chatbot, Penny, which can be used to assist with general questions by finding relevant information from our website content. You can chat with Penny by clicking the purple speech bubble in the bottom left corner of this page.
For all other enquiries, give us a call on 0345 600 1671. Our Customer Relations department is open between 06:00 and 23:00, 7 days a week.
If you've got a train service query, send a message to our customer service X (Twitter) @TPEAssist, Facebook page or WhatsApp number (07812 223 336). Check out our social media policy for more about what you can expect from us. You can also call 0345 748 4950 (National Rail Enquiries) for train running information.
Message us on WhatsApp (07812 223 336), call us on 0345 600 1671 or use our Live Chat function to get a same day response.
You can also book same day Passenger Assist if you require assistance to make your journey.
For train running information, call 0345 748 4950 (National Rail Enquiries).
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