Providing a reliable, punctual service is really important to help deliver the very best service we can. Targets for these are built into our Passenger Charter and we continuously measure and report on our service performance.
You can look at our performance data below, or download the full report as a PDF.
| Services originally planned in the Timetable | Services fully removed from the timetable prior to the planned day of operation (Full Cancellations) * | Planned services on the day + | On the Day Cancellations** | Services operated in full on the Day | Services partially removed from the timetable prior to the planned day of operation (Part Cancellations) *** | |||
|---|---|---|---|---|---|---|---|---|
| TPE # | Other Industry (Not TPE) ~ | TPE # | Other Industry (not TPE) ~ | TPE # | Other Industry (not TPE) ~ | |||
| 8411 | 23 | 20 | 8398 | 184.5 | 397.5 | 7816 | 11 | 31 |
Codes:
* This includes adjustments made for the impact of large incidents or short-term resource changes (sometimes referred to as 'P-coded' cancellations)
** Includes trains cancelled on the day for either all or a part of their planned journey.
*** These services ran for part of their planned journey (these are also counted as 'P-coded' cancellations for the cancelled section)
# Changes made due to TPE causes such as fleet technical or traincrew related issues
~ Changes made due to other industry (not TPE) causes such as major infrastructure defects or the effects of severe weather (e.g. storms, flooding)
+ These numbers form the basis on which periodic industry performance numbers are calculated
| On Time | Time to 3 | Time to 15 | All Cancellations | Short Formed |
|---|---|---|---|---|
| 40.86% | 60.85% | 93.13% | 5.16% | 0.48% |
The percentage of recorded station stops where the train arrived less than one minute later than its advertised time.
The percentage of recorded station stops where the train arrived less than three minutes later than its advertised time.
The percentage of recorded station stops where the train arrived less than 15 minutes later than its advertised time.
The percentage of services that were ‘cancelled’. ‘Half a cancellation’ is when a train fails to stop at one or more of its station stops. ‘A full cancellation’ is when a train completes less than 50% of its planned journey.
The percentage of services that run with less capacity than agreed as per our train plan.
| All cancellations | On time | Time to 3 | Time to 15 | Trains Arriving 30 - 59 Mins Late | Trains Arriving 60 - 119 Mins Late | Trains Arriving Over 120 Mins Late | Short formed | |
|---|---|---|---|---|---|---|---|---|
| Manchester to Hull | 21.5 | 35.1% | 55.4% | 94% | 12 | 1 | 0 | 0 |
| 2.5% | 1.4% | 0.1% | 0.0% | 0.0% | ||||
| Manchester Airport to Saltburn | 51.5 | 49% | 65.2% | 93.2% | 17 | 1 | 0 | 20 |
| 3.7% | 1.2% | 0.1% | 0.0% | 1.5% | ||||
| Manchester - Huddersfield - Leeds -York Stopping Services | 28.5 | 38.5% | 58.7% | 96.1% | 10 | 0 | 0 | 0 |
| 2.3% | 0.8% | 0.0% | 0.0% | 0.0% | ||||
| York to Scarborough | 34.5 | 44.5% | 64.8% | 94.3% | 16 | 3 | 0 | 1 |
| 2.9% | 1.4% | 0.3% | 0.0% | 0.1% | ||||
| Liverpool to Newcastle and Newcastle to Edinburgh | 117.5 | 40.2% | 60.2% | 91.4% | 34 | 6 | 1 | 5 |
| 8.6% | 2.5% | 0.4% | 0.1% | 0.4% | ||||
| Liverpool to Cleethorpes | 60 | 37.8% | 60% | 92.2% | 26 | 5 | 1 | 11 |
| 5.0% | 2.2% | 0.4% | 0.1% | 1.0% | ||||
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 119 | 38.5% | 59.7% | 92.5% | 16 | 1 | 0 | 0 |
| 11.1% | 1.5% | 0.1% | 0.0% | 0.0% |
| Date | Incident | Number of Trains Cancelled or Delayed | Total Minutes of Delay | Total Cancellations (Part Cancellations Count as 0.5) |
|---|---|---|---|---|
| 23 November 2024 | Stalybridge track defect | 65 | 956 | 40.5 |
| 20 November 2024 | Methley cable theft | 82 | 1014 | 33.0 |
| 07 December 2024 | TDA resource York | 120 | 1265 | 9.5 |
| 28 November 2024 | York signal box water leak | 122 | 1001 | 1.0 |
| 24 November 2024 | Darlington panel failure | 54 | 498 | 16.0 |
| 24 November 2024 | Beattock Summit - Lockerbie track defect | 32 | 642 | 20.5 |
| 18 November 2024 | Broad Green fatality | 30 | 372 | 5.0 |
| 04 December 2024 | Liverpool Lime Street axle counter failure | 32 | 235 | 5.5 |
| 06 December 2024 | TDA resource York | 88 | 590 | 0.0 |
| 30 November 2024 | Malton Kirkham Abbey level crossing failure | 20 | 501 | 5.5 |
A day is considered a severely disrupted day at the sub-operator level if the cancellations score is 20% or higher
| Route | Date | Time to 15 | Cancellations | Major Incidents |
|---|---|---|---|---|
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 24 November 2024 | 60.7% | 57.4% | Beattock Summit - Lockerbie track defect |
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 23 November 2024 | 80.8% | 41.9% | Oxenholme - Tebay flooding |
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 07 December 2024 | 65.5% | 39.5% | Class 397 availability & Bolton overhead line fault |
| Liverpool to Newcastle and Newcastle to Edinburgh | 24 November 2024 | 79.3% | 38.1% | Darlington panel failure |
| Manchester - Huddersfield - Leeds - York stopping services | 23 November 2024 | 91.0% | 32.9% | Stalybridge track defect |
| Manchester Airport and Liverpool to Glasgow and Edinburgh | 01 December 2024 | 97.8% | 32.4% | Class 397 availability |
| Liverpool to Newcastle and Newcastle to Edinburgh | 07 December 2024 | 65.0% | 28.0% | York TDA staff resource |
| Liverpool to Newcastle and Newcastle to Edinburgh | 23 November 2024 | 86.1% | 26.0% | Stalybridge track defect |
| Liverpool to Newcastle and Newcastle to Edinburgh | 25 November 2024 | 94.8% | 24.0% | Chester-le-Street fatality |
Stay in the loop
Subscribe to our emails to get access to special offers, exclusive competitions, and the best travel tips directly to your inbox.
You’re being redirected to an external website.
