Timetables

If a service you had planned to travel on does not operate, your ticket will be valid on the previous or next available TransPennine Express service at no extra charge. If you need to make a seat reservation, please call our contact centre on 0345 600 1671.

Ticket acceptance is also available with other operators, more information can be found further down this page.

If a service you had planned to travel on doesn't operate, your ticket will be valid on the previous or next available TransPennine Express service at no extra charge.

In the event of a cancellation, your TransPennine Express tickets may also be valid for travel with other operators. Ask station staff for advice on where your ticket will be accepted. 

NOTE: Customers should travel as close to their original booked time as possible when using other operator services. 

We are endeavouring to ensure that all rail replacements provided throughout the duration of the amended timetable are accessible coaches. Where we are unable to provide an accessible coach for any reason, we will make arrangements for suitable alternative transport, such as an accessible taxi, to be provided.

Please note, advance purchase tickets may only be available for Sundays on the preceding Wednesday. 

If you are inconvenienced by amendments to our services, you can check to see if you are eligible for compensation. More information on Delay Repay and compensation can be found here: tpexpress.co.uk/help

If the train that you were intending to travel on is cancelled or are unable to complete your journey, then you can apply for a refund. Refunds in these circumstances will not be subject to an admin fee and you are asked to submit your refund within 28 days of your intended date of travel. You can apply for a refund here: tpexpress.co.uk/help/refunds

If you need any help or advice, or would like to rebook your journey, please get in touch with us here: tpexpress.co.uk/help/contact-us. Should you require any assistance our Assisted Travel team are on hand to help arrange any support you may require before you travel.