Customers with tickets for travel on 23-24 November who chose not to travel may use their tickets on any TransPennine Express service on Monday 25 November, this applies to the following routes that were impacted:
- Manchester Airport- Glasgow / Edinburgh
- Liverpool- Glasgow
- Edinburgh- Newcastle / Berwick
Refunds and delay repay
If the train you intended to travel on was cancelled or you were unable to complete your journey, then you can apply for a refund from your point of purchase. Find out more information on how to apply by visiting the refunds page.
If you experienced a delay while travelling, you may be entitled to compensation. Find out more information on how to apply by visiting the Delay Repay page.
Search your upcoming trip in the journey checker above to see any updates to your service.
Sign up to JourneyCheck Alerts and never be caught off guard by disruption again. Simply select the routes you wish to be alerted on and receive updates if the service changes (for better or worse).
Take a look at our engineering calendar to find out if your upcoming journey may be impacted by planned engineering works.
The tool contains any improvements impacting our services in the next 12 weeks.
The railway industry works hard to keep trains moving safely during the autumn. Autumn can be a challenging time as thousands of tonnes of leaves fall on the railway each year.
When a train passes over leaves, the heat and weight of the trains bake them into a thin, slippery layer on the rail. This is equivalent to black ice on the roads.
All of our ultra-modern trains are fitted with devices that spray sand onto the track to increase their grip, but sometimes we still need to reduce the speed. When trains have to slow down it can have a knock-on effect to other services.
Due to the reduced speeds across the network some services may be affected, and we recommend you check before you travel through Journey Check.
To read more about leaves on the line visit Leaves on the line - Network Rail.
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