| Service Quality Regime (SQR) | Service Quality Area | Benchmark | Period 1 (01/04/24 to 27/04/24) |
Period 2 (28/04/24 to 25/05/24) |
Period 3 (26/05/24 to 22/06/24) |
Period 4 (23/06/24 to 20/07/24) |
Period 5 (21/07/24 to 17/08/24) |
Period 6 (18/08/24 to 14/09/24) |
UPDATED BENCHMARKS FROM P7 | Period 7 (15/09/24 to 12/10/24) |
Period 8 (13/10/24 to 09/11/24) |
Period 9 (10/11/24 to 07/12/24) |
Period 10 (08/12/24 to 04/01/25) |
Period 11 (05/01/25 to 01/02/25) |
Period 12 (02/02/25 to 01/03/25) |
Period 13 (02/03/25 to 31/03/25) |
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Stations | Ambience and Assets | 82% | 81.10% | 93.29% | 78.99% | 84.10% | 84.20% | 90.18% | 85% | 87% | 84.83% | ||||||
| Stations | Cleanliness and Graffiti | 89% | 87.94% | 85.82% | 89.61% | 84.18% | 84.94% | 85.88% | 89% | 90.78% | 88.60% | ||||||
| Stations | Information | 85% | 76.35% | 84.19% | 83.09% | 85.34% | 80.75% | 86.40% | 90% | 77.59% | 86.89% | ||||||
| Stations | Ticketing and Staffing | 93% | 93.18% | 100% | 98.68% | 93.49% | 83.02% | 95% | 93% | 86.56% | 87.37% | ||||||
| Trains | Ambience and Assets | 92% | 92.90% | 93.26% | 93.40% | 93.72% | 91.78% | 93.95% | 92% | 91.57% | 91.66% | ||||||
| Trains | Cleanliness and Graffiti | 95% | 93.74% | 94.15% | 90.13% | 93.64% | 94.84% | 92.60% | 95% | 94.22% | 97.03% | ||||||
| Trains | Information | 91% | 92.02% | 93.59% | 88.33% | 87.68% | 89.92% | 91.21% | 91% | 89.74% | 93.61% | ||||||
| Customer service | Staff Helpfulness | 94% | 93.33% | 95.18% | 91.67% | 96.67% | 95% | 96.67% | 94% | 98.33% | 98.33% | ||||||
| Customer service | Online Information | 92% | 98.57% | 100% | 100% | 97.14% | 100% | 100% | 92% | 100% | 98.57% | ||||||
Last updated 13 November 2024 - This page is updated every 4 weeks
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