We’re ambitious - not just as a business, but as people too. It’s what unites us and our customers. At TransPennine Express, we’re raising the bar in rail travel, we’re putting our customers first and we’re helping build better infrastructure for the future of the regions we connect.
Our vision in a nutshell: we’re working to create a better connected network for everyone in the North and Scotland, for good.
People are at the heart of our business. We value you, for you. So embrace your true self. No matter if you’re talking to a colleague, a customer or your boss’s boss. We work together, we challenge each other. And we always respect each other. We want you to bring yourself to work every day.
With every decision, put yourself in the other person’s shoes and find moments to make people smile. From small gestures, to big efforts. From colleagues to customers. If you’re giving someone good news, make it great. And if you’re dealing with an issue, you’re the first person to have the chance to make their day better. So take it.
We’re on a journey to create a better future, but we’ll only get there by trying to be better, every single day. We don’t want to follow the industry, we want to lead it, listening and adapting as our railway changes. So we don’t just settle for alright, we keep pushing for better.
‘We’ beats ‘me’. Every single time. So we always come together as a team to operate with transparency and honesty. With our customers, and with each other. We share opinions. We ask for help. We work with our partners. And we bring them into conversations as early as we can. When we work best as a team, it’s to add more brains, not barriers.
People are at the heart of our business. We value you, for you. So embrace your true self. No matter if you’re talking to a colleague, a customer or your boss’s boss. We work together, we challenge each other. And we always respect each other. We want you to bring yourself to work every day.
With every decision, put yourself in the other person’s shoes and find moments to make people smile. From small gestures, to big efforts. From colleagues to customers. If you’re giving someone good news, make it great. And if you’re dealing with an issue, you’re the first person to have the chance to make their day better. So take it.
We’re on a journey to create a better future, but we’ll only get there by trying to be better, every single day. We don’t want to follow the industry, we want to lead it, listening and adapting as our railway changes. So we don’t just settle for alright, we keep pushing for better. We push ourselves, and those around us, to do the best we can do.
‘We’ beats ‘me’. Every single time. So we always come together as a team to operate with transparency and honesty. With our customers, and with each other. We share opinions. We ask for help. We work with our partners. And we bring them into conversations as early as we can. When we work best as a team, it’s to add more brains, not barriers.
Life’s better when you know you’re going places.
Whether you’re making big changes, or just taking the first steps.
At TransPennine Express, that’s what we get excited about.
That feeling of setting your sights on something and knowing you’re
on your way.
Progress. Moving towards something bigger. Something exciting.
From every train rolling out of the station, to every one of our
colleagues reaching their potential.
We want to make journeys better for everyone.
In fact, not just better, but greener, faster, and more reliable-er.
Here, we all share this ambition and we’re all helping to achieve
something special.
We’re going to raise the bar.
We’re going to make someone’s day, every day.
We’re going to maintain the highest safety standards.
On board, online, in our stations, depots and offices.
And we’re going to do it all whilst being ourselves.
Our lovely, funny, charming selves.
Because together, we’re working to create a better connected
network for everyone in the North and Scotland, for good.
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