Sign in to view your journeys, link your Nectar card and more
Special 'Key Worker' timetable in operation until further noticeThere are major disruptions on the TPE Network. - Click for more information - Last updated: 2:27 AM
The TransPennine Express refund policy has been revised following the changes to the timetable on 23rd March 2020, which is now offering a reduced service.
From Tuesday 17 March 2020, there will be no refund or amendment fee applied to Off-Peak, Super Off-Peak or Anytime tickets, and no change of journey fee will be applied for changes to Advance tickets.
From Monday 23 March, we are permitting refunds to all Advance tickets purchased prior to 07:00 on 23 March 2020, for travel on or after 23 March 2020.
Refunds must be applied for before travel on the first booked train.
Advance tickets sold after 07:00 on 23 March, for travel on the reduced timetable, will be eligible for refund only if the service is later disrupted or cancelled.
If you purchased one of our £1 Sale tickets, which included travel on or after 23 March 2020, the ticket is refundable. Unfortunately, £1 Sale tickets for travel dates earlier than 23 March are non-refundable. Furthermore, all £1 Sale tickets, regardless of travel date, are non-amendable and cannot be rescheduled to another date.
Normal conditions continue to apply for partially used season tickets, with a £10 admin fee applied.
The refund calculation for Season Tickets of 7-Day, Monthly or longer, will remain the same.
Customers still wishing to amend their journeys to travel on another service, may still do so with no admin fee, and the value of the original ticket credited towards a new ticket, prior to the departure of the first booked train.
In addition, Advance tickets may be used without additional charge on any TransPennine Express service on the booked day, or any TransPennine Express service on the day before or after.
Website or mobile app
If you would like a refund on tickets that haven't yet been collected or delivered, please apply through your online account.
If you already have your tickets or would like to apply for a refund for an Advance ticket, you'll need to apply for a refund using this form.
Even if you have tickets for travel with another train company, so long as you bought them directly with us, we will organise a refund for you.
At one of our stations
From 30th March, we have made it easier for you to claim a refund if you bought your ticket at one of our stations. Our revised form means that you no longer have to post off your tickets or visit one of ticket offices to claim your refund. Please use the attached form to apply for a refund.
If you bought your train tickets from another train company or travel agent, you'll need to get in touch with them directly to organise a refund.
If you've been delayed by 15 minutes or more, you can claim money back.