Delay Repay Compensation

• Apply for delay repay compensation online via our portal or download and print a form to send to us
• Remember to attach your tickets (including a screenshot or scan)
• Compensation will be paid back via the original method of payment, unless you tell us otherwise
• Compensation can be paid directly to debit or credit cards (please provide a contact telephone number we can reach you on to confirm your card details), cheque, rail travel vouchers or e-vouchers for tpexpress.co.uk

Use the table below to calculate the amount of delay repay compensation you're entitled to. Divide the cost of your season ticket type over the number underneath delay times:

If you arrive at your final destination, delayed for 15 minutes or more, you are entitled to delay repay compensation. These levels are set by the Department for Transport:

Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.

As part of the new Delay Repay Code of Conduct, we have a commitment to publish quarterly delay repay processing and payment details to our website.

Due to recent disruption, we are currently receiving high volumes of submissions and it may take up to 20 working days for us to get back to you. Please don’t resubmit your claim during this time – we promise we will process your request as soon as we can. Thank you for your patience.

Seat reservations are free, and you can usually reserve a seat up to three months before you travel.

If you reserved a seat but then had to stand, we’ll refund you 50% of the single leg cost of your journey. Claims must be made by calling our Customer Relations team on 0345 600 1671 (06:00 to 23:00) within 28 days of your journey.