If your train is cancelled and you choose not to travel, you're eligible for a refund.
If your train is cancelled and you wish to travel, your options depend on your ticket type.
If your ticket is valid for travel only on TransPennine Express, LNER or Northern services
You can travel on any TransPennine Express, Northern, or LNER service within the two hours before or after your cancelled service. If you have this ticket, your ticket will say “AP TPE only”, “TPE only”, “Northern only” or similar.
If your ticket is valid for travel with another train company
For example, your ticket may say “Avanti” or “EMR only". If you have an Off Peak or Advance ticket, you can use your ticket for the two services directly before or directly after your cancelled service, as long as it’s with the same train company. Off Peak tickets can also be used on any other Off Peak service that day with the same train company. If you have an Anytime ticket, you can use your ticket on any train by the same train company that day.
If your ticket doesn’t specify a train company
If you have an Off Peak or Advance ticket, you can use your ticket for the two services directly before or directly after your cancelled journey. Off Peak tickets can also be used on any other Off Peak service that day. If you have an Anytime ticket, you can use your ticket on any train that day.
During disruption, you may also be permitted to travel with other Train Operating Companies but only as advised by rail staff or customer information.
If you have another type of ticket, please check your ticket terms and conditions.
If you have a Passenger Assistance booking for the journey please get back in touch so we can make any necessary changes.
