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Special 'Key Worker' timetable in operation until further noticeThere are major disruptions on the TPE Network. - Click for more information - Last updated: 2:25 AM
We love hearing about your experiences with our staff, at our stations and on board our trains. Our friendly Customer Relations team are available 7 days a week and there are a range of ways to get in touch.
If would like to submit a Delay Repay claim, click here.
For all other enquiries, please email email@example.com or give us a call on 0345 600 1671.
We're free to chat from 06:00 to 23:00, 7 days a week (Christmas Day: closed; Boxing Day, New Year's Eve and New Year's Day: 6:00 to 18:00).
We aim to respond to enquiries as soon possible, but please be aware that it may take up to 20 working days for you to receive a response.
We're on WhatsApp! Have a question about your journey? Need to book a seat reservation? Whatever your query, you can pop us a message on 07812 223 336 and we'll be happy to help.
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If you've got a train service query, send a tweet to our customer service Twitter @TPEAssist which is monitored 24 hours a day or Facebook (09:00 to 17:00).
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If you have any burning questions, check out our FAQs and chances are we've already answered it.
For more information on how to submit a Delay Repay claim, please click here.