Frequently asked questions

Need some help?

Do you have toilet facilities open in your stations?

Are there any toilets on the trains?

How do I get in touch?

How do I get a same-day response?

I need help with a ticket I've bought online

What compensation am I entitled to if my train was late?

I’ve left something on the train – how do I get it back?

Can I get a discount for a group booking?

Can I get a refund on unused train tickets?

What if I buy a ticket from a machine at the station and then find it cheaper somewhere else?

Where can I find train station information?

Can I sit in First Class when the train is busy?

Why do I have to show my ticket to the conductor?

Can I take my bike on the train?

How much luggage can I take on a train?

What items can’t I bring on board?

Manchester Airport to Edinburgh from

£ 22.50*
Find fares * Single Advance