Darlington station Bank Top Darlington County Durham
DL1 4AA
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Accessible Public Telephones
text phones are available and staff are on hand to assist as required due to no low level phones
Accessible Taxis
Generally available but advance booking recommended
Accessible Ticket Machines
Yes
Impaired Mobility Set Down
Yes
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
Walking route
From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.
Temporary ticket office
While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.
Ticket barriers
While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Wheelchairs Available
Yes
This station does not offer
Customer Help Points
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park
Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.
A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.
Short Stay 21-60 mins - £2.00
Short Stay 61-120 mins - £4.00
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
stations front
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
152 spaces
Cycle Storage Type
Compound, Stands
Rail Replacement Services
Replacement coach services depart from the station entrance
Taxi Rank
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
First Class Lounge
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Tickets Not Accepted
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Refreshment Facilities
Coffee shop, WHSmiths and Café available for refreshments
Toilets
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
This station does not offer
WiFi
Time
Platform
Operator
Cancelled -
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