Wi-Fi FAQs

Yes, you can enjoy free Wi-Fi on board all our trains.

1. Make sure Wi-Fi on your device is switched on
2. Select 'TPE Wi-Fi' from your list of available networks
3. Log in (or register if you are a first-time user)
4. You are now connected to the internet

Bandwith is shared with all users onboard, connection speed may be affected as more passengers connect and because you're on a train there maybe areas where the signal is less strong. The service is suitable for browsing the internet but it's not really made for streaming or downloading large files. We've also blocked inappropriate or offensive content.

Yes, you’ll get free Wi-Fi on every TransPennine Express journey. Even if you take multiple journeys in one day you’ll get a fresh allocation on each train journey.

Yes, you’ll just need to enter your details on each device. Each device will get 20MB allowance per journey.

You can access most websites, but we don’t allow video streaming or catch-up TV from an external source, or other services that require excessive bandwidth meaning you might not be able to access some of your usual apps.

Due to the nature of UK mobile connections, the internet speed will come and go depending on your location and the number of passengers using the service. If you’re experiencing a slow connection, it may be that we’re passing through the countryside where there’s a poor connection.

We have advanced security measures so it shouldn’t be possible for other users to gain unauthorised access to your device. We suggest that you always have up-to-date firewall and anti-virus software.

To be on the safe side, we don’t recommend you make purchases or access online banking through onboard Wi-Fi.

Our Wi-Fi uses an ‘open network’. Some email providers (e.g. Outlook 365) require a ‘secure network’ so you might get a pop-up saying “There is a problem connecting securely to this network – the security certificate was not issued by a trusted certificate authority” meaning unfortunately, you won’t be able to access your account.

Yes, we’re compliant with the 2018 General Data Protection Regulations issued by the Information Commissioner’s Office regarding your data protection. If you have any questions, please contact tpecustomer.relations@tpexpress.co.uk

For details of how we use your data please view our privacy policy. You’ll only receive marketing communications from us if you opted-in during registration or when purchasing a ticket.

For Apple devices, download the TPExpress app from the Apple Store. If you have an Android device, you can download it from the Google Play Store.

Due to restrictions on our onboard Wi-Fi, it’s best to download the app through the Wi-Fi at our stations or onboard using your own data.

Depending on your device, it’ll be up to 70.6MB. This enables us to provide you with more of the latest movies and catch-up TV shows and these need a little extra security layer.

If you’ve followed the steps to connect to Wi-Fi but are still struggling, give our friendly support team a call on +44 (0)208 028 0359 (Monday to Sunday 05:00-01:00. Calls should be charged at a UK local call rate but please check with your network operator) or email tpe.support@icomera.com who can help with issues relating to Wi-Fi.

Please get in touch with our Contact Centre if you need help with other aspects of your journey.

You can email feedback about our Wi-Fi and the overall experience on our trains to tpecustomer.relations@tpexpress.co.uk