Berwick-upon-Tweed station Railway Street Berwick-upon-Tweed Northumberland
TD15 1NF
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Accessible Ticket Machines
Yes
Impaired Mobility Set Down
Yes
Induction Loop
Yes
National Key Toilets
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Ramp For Train Access
Yes
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Please note that between Monday 9 September and Sunday 1 December 2024, there will be no step-free access to platforms 1 and 2 due to essential upgrade work to replace the lifts at this station. If you require assistance, please speak to station staff or contact us about Assisted Travel.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis, Customer Help Points
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park
Max length of stay is 72 hours
Max length of stay is 72 hours
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park
Cycle Storage Sheltered
No
Cycle Storage Spaces
8 spaces
Cycle Storage Type
Stands
Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
Taxi Rank
Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
First Class Lounge
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
Restricted tickets
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
Refreshment Facilities
Costa coffee available as well as vending machine on the main concourse
Toilets
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
This station does not offer
WiFi
Time
Platform
Operator
Cancelled -
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