Birmingham New Street station Station Street Birmingham West Midlands
B2 4QA
Accessible Booking Office Counter
Floorwalkers are available to assist all customers
Accessible Public Telephones
Located opposite Network Rail Reception on the main concourse
Accessible Taxis
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit Traintaxi
Accessible Ticket Machines
Staff available to assist where required.
Customer Help Points
Available at Customer Reception and station floorwalkers
Impaired Mobility Set Down
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
Induction Loop
Yes
National Key Toilets
Close to Platforms 1A and 12AÂ and Platforms 10 and 11B
Ramp For Train Access
Yes
Staff Help Available
Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.Â
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Step Free Access
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Wheelchairs Available
Yes
Bus Services
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
58 spaces
Cycle Storage Type
Stands
Taxi Rank
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
This station does not offer
Cycle Storage Location, Rail Replacement Services
Customer Service
Luggage received from terminated trains at Birmingham New Street only
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
ATM machines are located on the paid concourse
Baby Change
Female toilets,Male toilets
First Class Lounge
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Refreshment Facilities
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
Waiting Room
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Time
Platform
Operator
Cancelled -
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