Colchester [North] station Station Approach Road Colchester Essex
CO1 1XD
Due to pre-planned engineering works taking place, the accessible parking and the pick-up / drop-off bays at the front of Colchester station will not be available on the following dates. Alternative parking for blue badge holders is available in the main car park.
April: 5th, 6th, 12th, 13th, 20th. May: 4th, 11th. September: 6th, 7th, 13th, 14th, 20th, 21st, 27th, 28th.
Accessible Booking Office Counter
Yes
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on Platform 4.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Customer Help Points, Impaired Mobility Set Down
Bus Services
Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
Car Park
£10.45 Weekend fare (from 1000 Friday - 0400 Monday)
£85.00 Flexi ticket
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
576 spaces
Cycle Storage Type
Compound, Stands, Wheel Racks
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
This station does not offer
Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Staffing Level
Full time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
Refreshment Facilities
Café Local
Self-service vending machines providing cold drinks and snacks
Free water refill point located on Platform 2, near Coffeelink
Toilets
There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
Waiting Room
The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.
This station does not offer
First Class Lounge
Time
Platform
Operator
Cancelled -
Stay in the loop
Subscribe to our emails to get access to special offers, exclusive competitions, and the best travel tips directly to your inbox.
