Colchester Town station St. Botolphs Circus Colchester Essex
CO2 7EF
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Help points can be found at the following location(s):
Induction Loop
Yes
Ramp For Train Access
Yes
Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
Step Free Access
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available
Bus Services
Colchester Town Station is around 5 minutes walk from Colchester Bus Station
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
No
Cycle Storage Location
There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Rail Replacement Services
On Saturday 16th and Saturday 23rd November 2024, buses will replace trains from Colchester Town station as part of pre-planned engineering works. The replacement buses will pick-up and drop-off at the bus stop adjacent to the Colchester Magistrates' Court building.
When emergency rail replacement is in operation for service disruption, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station.
This station does not offer
Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Refreshment Facilities
'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries
Self-service vending machine providing cold drinks and snacks
Toilets
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times:
Monday - Friday 06:30 - 14:50 Saturday 07:30 - 14:50 Sunday Closed
Waiting Room
The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.
WiFi
Yes
This station does not offer
Atm Machine, Baby Change, First Class Lounge
Time
Platform
Operator
Cancelled -
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