Diss station Station Road Diss Norfolk
IP22 4HN
July 2024: Due to some current staffing vacancies within our team that work at Diss station, customers may find the ticket office closed at times when it would usually be open. We apologise in advance for any inconvenience while we are actively recruiting and training some new colleagues to join the team.
Accessible Taxis
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Yes
Customer Help Points
Help points can be found at the following location(s):
Induction Loop
Yes
National Key Toilets
Yes
Ramp For Train Access
Yes
Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Step Free Access
This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.
This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Impaired Mobility Set Down
Car Park
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£53.00 Flexi ticket
Cycle Storage Availability
Yes
Cycle Storage Cctv
No
Cycle Storage Location
There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Rail Replacement Services
Rail replacement bus services pick up and drop off in the station car park.
This station does not offer
Bus Services, Taxi Rank
Customer Service
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
Refreshment Facilities
Toilets
The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
Waiting Room
The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.
WiFi
Yes
This station does not offer
Atm Machine, First Class Lounge
Time
Platform
Operator
Cancelled -
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