Durham station North Road Durham County Durham
DH1 4RB
Accessible Booking Office Counter
Available during Travel Centre opening times
Accessible Ticket Machines
Yes
Customer Help Points
Yes
Impaired Mobility Set Down
Yes
Induction Loop
Yes
National Key Toilets
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Ramp For Train Access
Yes
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones, Accessible Taxis
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park
Short stay 21-60 mins - £2.75
Short stay 61-120 mins - £5.00
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Short Stay 30-60 mins - £2.50
Short Stay 61-120 mins - £4.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
North end of Platforms 1 and 2
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
58 spaces
Cycle Storage Type
Stands
Rail Replacement Services
Pick Up / Drop Off in the station car park.
Taxi Rank
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Atm Machine
Yes
Baby Change
Yes
Refreshment Facilities
Coffee shop, WHSmiths and a bar available for refreshments
Toilets
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
This station does not offer
First Class Lounge, WiFi
Time
Platform
Operator
Cancelled -
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