Edinburgh station Princes Street Edinburgh Lothian
EH1 1BB
The LNER First Class lounge at Edinburgh is closed until further notice due to maintenance work.
Accessible Public Telephones
Available in part on the main concourse during Station Opening times
Accessible Taxis
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
Accessible Ticket Machines
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
Customer Help Points
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Impaired Mobility Set Down
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
Induction Loop
Yes
National Key Toilets
At entrance to Public Toilets
Ramp For Train Access
Yes
Staff Help Available
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Step Free Access
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter
Bus Services
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
223 spaces
Cycle Storage Type
Stands, Wheel Racks
Rail Replacement Services
ScotRail bus replacements:
Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words
Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words
TransPennine Express rail replacements:
Taxis pick up at Calton Road, buses pick up from Market Street.
Taxi Rank
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Customer Service
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
Located on concourse Located by the ticket office
Baby Change
Female toilets,Male toilets,
First Class Lounge
Located: the LNER lounge is opposite platform 4.
Tickets Accepted in London North Eastern Railway First Class Lounge:
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.
Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: Accessible showers are currently unavailable due to refurbishment.
Refreshment Facilities
Coffee shop Public House/Bar Food outlet (Seating available)
Toilets
Yes
Waiting Room
Yes
WiFi
Yes
Time
Platform
Operator
Cancelled -
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