London Charing Cross station The Strand London Greater London
WC2N 5HF
​​​​​​​​​​​​​​On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
Accessible Booking Office Counter
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Accessible Public Telephones
On the central passage in the main concourse
Accessible Taxis
Accessible taxis are located outside the front of the station
Accessible Ticket Machines
On the concourse in front of the ticket office.
Customer Help Points
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Impaired Mobility Set Down
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Induction Loop
Yes
National Key Toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
Ramp For Train Access
Yes
Staff Help Available
Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Wheelchairs Available
Yes
Bus Services
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Within car park and station forecourt
Cycle Storage Sheltered
No
Cycle Storage Spaces
20 spaces
Cycle Storage Type
Stands
Taxi Rank
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
This station does not offer
Rail Replacement Services
Left Luggage
Yes
Lost Property
Staffing Level
Full time
This station does not offer
Customer Service
Atm Machine
Yes
Baby Change
Yes
Refreshment Facilities
Yes
Toilets
Located on the central passage in the main concourse.
Waiting Room
All platforms are partially or fully covered with a canopy.
This station does not offer
First Class Lounge, WiFi
Time
Platform
Operator
Cancelled -
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