London Euston station Euston Road London Greater London
NW1 2RT
Accessible Booking Office Counter
Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
Accessible Taxis
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
Accessible Ticket Machines
Mobility Assistance will help passengers buying tickets if required.
Customer Help Points
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Monday-Saturday 07:00-23:00Sunday 08:00-23:00
Impaired Mobility Set Down
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
Induction Loop
Yes
National Key Toilets
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
Ramp For Train Access
Yes
Staff Help Available
Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.Â
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
Step Free Access
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.
For more information on the accessibility on London Transport click here.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones
Bus Services
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
415 spaces
Cycle Storage Type
Stands
Rail Replacement Services
Go to Platform 2, there is a gate adjacent to the station from the main road.
Taxi Rank
The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.
This station does not offer
Car Park
Customer Service
Monday-Sunday 07:00-23:00Â
Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
Located outside the station Located on concourse Located outside main entrance
Baby Change
Yes
First Class Lounge
Located
Located on first floor, accessed via balcony.
Step free to accessÂ
Yes a platform lift for mobility impaired customers.
Refreshments
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.
Lounge Availability
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Tickets Accepted:
Avanti West Coast: Business, First Open or Advance First tickets.Â
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
No
Refreshment Facilities
Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Toilets
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
Waiting Room
Located by the entrance to platforms 16-18
WiFi
Find WiFi Hotspots around London Euston station
Time
Platform
Operator
Cancelled -
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