London Kings Cross station Euston Road London Greater London
N1 9AL
Accessible Public Telephones
Public telephones are available near the Euston Road entrance of the station.
Accessible Taxis
Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
Accessible Ticket Machines
One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
Customer Help Points
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
Impaired Mobility Set Down
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
Induction Loop
Yes
National Key Toilets
Accessible toilets are located next to platform 9 and can be operated by a radar key.
Ramp For Train Access
Yes
Staff Help Available
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.Â
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]Â textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/Â Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00 Â
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072Â
Great Northern - 0800 0582 844
Step Free Access
This is a Category A station. This station has step-free level access to all platforms.
Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
Wheelchairs Available
Yes
This station does not offer
Accessible Booking Office Counter
Bus Services
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Platforms 1, 8 & 9
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
204 spaces
Cycle Storage Type
Stands
Rail Replacement Services
Lumo: Drop-off & Pick-up St Pancras Rd, left of Platform 9. Near station exit.
Taxi Rank
The taxi rank is situated on Pancras Road just outside of the station.
Customer Service
Help is available at the Rail Information Point in the centre of the Main Concourse.
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
Yes
Baby Change
Yes
First Class Lounge
Location: Next to Waitrose
Tickets Accepted in LNER First Class Lounge:
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets. TV. Air charge for mobile phones.
Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: No
Refreshment Facilities
Station concourse
Toilets
The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
Waiting Room
All platforms are partially or fully covered with a canopy.
Time
Platform
Operator
Cancelled -
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