London Waterloo station Station Approach London Greater London.
SE1 8SW
The escalator on Platform 20 is out of use. Access to the Siding and Underground can be made via the lift or the main concourse.
The escalators on Platform 24 are out of use. Access to the Siding and Underground can be made via lift or the main concourse.
Please speak with station staff if you require further assistance.
Accessible Booking Office Counter
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Accessible Taxis
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
Accessible Ticket Machines
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Customer Help Points
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily. Â
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Impaired Mobility Set Down
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Induction Loop
Yes
National Key Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADARÂ key.
Ramp For Train Access
Yes
Staff Help Available
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Step Free Access
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Wheelchairs Available
Yes
This station does not offer
Accessible Public Telephones
Bus Services
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Also available:
Cycle Storage Sheltered
No
Cycle Storage Spaces
573 spaces
Cycle Storage Type
Stands, Wheel Racks
Taxi Rank
Taxis are available from the taxi rank on Cab Road / Station Approach
This station does not offer
Rail Replacement Services
Customer Service
Monday-Saturday 07:00-22:15Â Sunday 09:00-20:45Â
Station Reception
Left Luggage
Yes
Lost Property
Staffing Level
Full time
Atm Machine
Located on concourse
Baby Change
Yes
Refreshment Facilities
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADARÂ key.
Waiting Room
All platforms are partially or fully covered with a canopy.
WiFi
Free public Wi-Fi is available at the station
This station does not offer
First Class Lounge
Time
Platform
Operator
Cancelled -
Stay in the loop
Subscribe to our emails to get access to special offers, exclusive competitions, and the best travel tips directly to your inbox.
