Merstham station Station Road Merstham Surrey
RH1 3ED
Accessible Ticket Machines
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Customer Help Points
The Assistance Meeting Point is by the Ticket Office.
Impaired Mobility Set Down
Located at the front of the station
Induction Loop
Yes
Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.
You can arrange assistance by:
Staff Help Available
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Step Free Access
This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.
The Assistance Meeting Point is by the Ticket Office.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available
Bus Services
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Car Park
Cycle Storage Availability
Yes
Cycle Storage Cctv
Yes
Cycle Storage Location
Located outside the front of the station and on platforms 1 and 2.
Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
112 spaces
Cycle Storage Type
Stands, Wheel Racks
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Taxi Rank
Located outside the entrance on platform 1.
Customer Service
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Lost Property
Yes
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Facilties may only be available when the station is staffed.
Refreshment Facilities
Yes
Toilets
Located on platform 1.
Waiting Room
A heated waiting room is available in the ticket office during staffed hours. Unheated shelters are available on both platforms.
This station does not offer
Atm Machine, First Class Lounge, WiFi
Time
Platform
Operator
Cancelled -
Stay in the loop
Subscribe to our emails to get access to special offers, exclusive competitions, and the best travel tips directly to your inbox.
