As you're travelling with us, we've kept things simple with a summary of the key points regarding how we handle your data as part of our Wi-Fi service, provided by Icomera on TransPennine Express trains. For an in-depth look at our data protection approach for all services, you're welcome to click here.
We are Transpennine Trains Limited trading as TransPennine Express ("we" or "us"). We are registered in England and Wales under company number 12544930 and have our registered office at 7th Floor, Bridgewater House, 58-60 Whitworth Street, Manchester M1 6LT. Our VAT number is 324097412. In partnership with Icomera, we offer you Wi-Fi services aboard our trains.
A Data Protection Officer has been appointed to oversee our approach to data protection. Should you have any queries, reach out via email at tpe.dataprotection@tpexpress.co.uk or by mail at 7th Floor, Bridgewater House, 60 Whitworth Street, Manchester, M1 6LT.
To ensure a high-quality, reliable Wi-Fi service, we process certain data from your device, including the MAC address, IP address, session timestamp, and session ID, as well as the GPS position of the train. This information is crucial for maintaining service quality and addressing any support issues that may arise.
In addition to technical data, we collect personal information such as your name and email address through our Wi-Fi service. This data is integrated into our Customer Relationship Management (CRM) system to enhance your customer experience, allowing us to provide personalised support, service updates, and information relevant to our services.
In providing our Wi-Fi service aboard TransPennine Express trains, the collection and processing of your personal data are carried out in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The foundation of our data processing activities rests on our legitimate interests, which include:
To deliver our Wi-Fi service effectively, we collaborate with Icomera, our primary Wi-Fi service provider, and engage with other essential third-party vendors. The sharing of your data with these parties is conducted with the utmost care and is limited to what is necessary to provide the Wi-Fi service. Specifically:
Icomera: As our primary partner in providing Wi-Fi services, Icomera requires access to certain technical data such as device identifiers and session information. This collaboration ensures the stability and reliability of the Wi-Fi connection aboard our trains.
Third-Party Vendors: Other vendors may be involved in supporting various aspects of the Wi-Fi service, such as network infrastructure maintenance, software provision, and customer support tools. These vendors are carefully selected and bound by strict data protection agreements to ensure they provide the same level of data protection and security as we do.
We understand the importance of keeping you informed about the Wi-Fi service and any developments that might affect your user experience. As such, we may contact you to share important updates or notices related to the Wi-Fi service. Communication may include, but is not limited to, service enhancements, maintenance schedules, or changes to this privacy notice. These communications are intended to keep you well-informed and to enhance your overall experience with our services.
At TransPennine Express, we recognise the importance of your privacy and the need to protect your personal data. We are dedicated to safeguarding your information with a comprehensive suite of technical and organisational measures designed to ensure the highest levels of security and confidentiality.
To enhance your experience with our Wi-Fi service, we utilise cookies—small text files stored on your device. These cookies play a crucial role in facilitating a smoother connectivity experience by:
At TransPennine Express, we are committed to ensuring that your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 are fully respected and facilitated. You have the following rights regarding your personal data:
To exercise any of these rights, please contact our Data Protection Officer via email at tpe.dataprotection@tpexpress.co.uk. We are here to assist you with any queries or requests related to your personal data.
We want to clarify that our Wi-Fi service does not involve any form of automated decision making or profiling using your personal data. Our processes are designed to ensure that all decisions affecting our users are made with human intervention and consideration.
If you have any concerns or complaints about how we handle your personal data, please do not hesitate to reach out to our Data Protection Officer at tpe.dataprotection@tpexpress.co.uk. While we are dedicated to resolving any issues related to your data protection rights, please note that we may not be able to assist with issues unrelated to data protection, such as Wi-Fi connectivity problems.
This privacy policy was last updated in February 2024. We regularly review and, where necessary, update our privacy information. Should any significant changes be made to our data protection practices, we will communicate these changes through our usual channels.
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